Xel-Ha Park All-Inclusive Tour from Cancun & Playa del Carmen
Overview
Set within a stunning natural ecosystem, Xel-Há offers a refreshing alternative to the typical Riviera Maya attraction. Freshwater rivers, a crystal-clear inlet, jungle, caves, and lush landscapes come together to create an immersive experience surrounded by nature.
Rather than simply visiting a water attraction, you get to experience the Riviera Maya’s natural beauty as part of the adventure. The result is a memorable escape that combines authentic nature, outdoor exploration, and exhilarating experiences in one remarkable setting.
What's Included
- World of Adventure: games of ropes, zip lines and jumps from 5 meters high
- Unlimited snorkeling in the river and inlet
- Use of snorkel equipment with a gift tube ($15.40 USD refundable deposit is required)
- Round trip transportation
- Rest areas with lounge chairs and hammocks.
- Buffet lunch from 11:30 am to 5:30 pm
- Unlimited national open bar and Bevergaes
- Optional water activities
Meeting and Pickup
Meeting points for travelers that are in downtown hotels and Airbnb’s or any location that we can't reach:Cancún Meeting Point: Marina Puerto Cancún (mall) or Wyndham Garden Cancun DowntownPuerto Morelos Meeting Point: Hacienda MorelosPlaya Del Carmen: Plaza Antigua or Plaza Las Perlas (contact customer care for support)Tulum: There is no pick up in any hotel or Airbnb, the meeting point will be outside the Hotel Aloft Tulum.The pickup time is set according to your location and start at 06:30 am, the travelers that doesn't provide pick up location will need to get in contact with us as soon as possible, otherwise we will be not be able to provide the service.
What To Expect
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Xel-Ha Park by Xcaret
10 hours Admission Ticket Included
Additional Info
- Confirmation is instant and will be received at time of booking
- Not recommended for travelers with spinal injuries
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- Suitable for all physical fitness levels
- Is mandatory to send your ID Screenshot driver license this is to elaborate your official boarding pass
- Children over 4.5 ft but under 12 years of age must show an ID to verify their age as well.
- It is not possible to make a date change the same day of your visit.
- Smoking Control: At Grupo Xcaret we comply with government regulations by offering smoke-free and emission-free spaces. For smoking, we have designated exclusive areas restricted for minors, pregnant women, senior citizens, and people with cardiovascular and pulmonary health problems.
- The only official ID accepted to enter the park is a valid passport. The document must be presented physically, not in a digital copy.
- **Important Information – Please Read Before Booking** To issue your **official boarding pass** and complete the required verification process, the **lead traveler (the person who made the booking and whose name appears on the reservation)** must provide a **clear photo of a valid government-issued photo ID or driver's license** immediately after the reservation is confirmed. This requirement is **mandatory for all reservations without exception**. The verification process helps protect cardholders from unauthorized transactions and prevents fraudulent purchases. **Please note:** the **green [BRAND] ticket/voucher is only your proof of purchase. It is **not** your official boarding pass and cannot be used for park admission. Your official boarding pass will be issued only after the required ID has been received and successfully verified. On the day of your visit, the lead traveler must present the **same original ID** at the Xcaret Box Office, where the reservation will be validated before admission. **Reservations cannot be completed and official boarding passes cannot be issued until the required ID has been received and verified.** To avoid delays, please send your ID as soon as possible after booking.
- This tour/activity will have a maximum of 55 travelers
Frequently Asked Questions (7)
Q: What is the cancellation policy for the Xel-Ha Park All-Inclusive Tour from Cancun & Playa del Carmen?
Cancellation Policy
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Activity code: C-114068P27
Traveler Photos
Reviews
Average 4.00 out of 5 stars based on 2 traveler reviews collected by Key West Private Charters and partner sites such as Cool Destinations and TripAdvisor
Additional Info
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Frequently Asked Questions (7)
The answers provided below were previously given in response to questions from Key West Private Charters customers.
Filter by:
- For a full refund, you must cancel at least 24 hours before the tour start time.
- If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the tour start time will not be accepted.
- Cut-off times are based on the tour local time (EST).
- World of Adventure: games of ropes, zip lines and jumps from 5 meters high.
- Unlimited snorkeling in the river and inlet.
- Use of snorkel equipment with a gift tube ($15.40 USD refundable deposit is required).
- Round trip transportation.
- Rest areas with lounge chairs and hammocks.
- Buffet lunch from 11:30 am to 5:30 pm.
- Unlimited national open bar and Bevergaes.
- Optional water activities.
There is no minimum age for this tour, so bring your wee one along for an adventure. This tour requires at least one adult to accompany children..
Apr 2025If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.
If you find a date and time that works for you, book it NOW because things always sell out at this time of year.
Apr 2025Accessibility information for the Xel-Ha Park All-Inclusive Tour from Cancun & Playa del Carmen is as follows:
- Not recommended for travelers with spinal injuries
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- Suitable for all physical fitness levels
Detailed check-in instructions – including meeting point address, Google map, and parking information – for Xel-Ha Park All-Inclusive Tour from Cancun & Playa del Carmen will be included in your confirmation email from Key West Private Charters. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!
Mar 2024Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.
Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.
If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.
Oct 2026What's Included
- World of Adventure: games of ropes, zip lines and jumps from 5 meters high
- Unlimited snorkeling in the river and inlet
- Use of snorkel equipment with a gift tube ($15.40 USD refundable deposit is required)
- Round trip transportation
- Rest areas with lounge chairs and hammocks.
- Buffet lunch from 11:30 am to 5:30 pm
- Unlimited national open bar and Bevergaes
- Optional water activities
Additional Info
- Confirmation is instant and will be received at time of booking
- Not recommended for travelers with spinal injuries
- Not recommended for pregnant travelers
- Not recommended for travelers with poor cardiovascular health
- Suitable for all physical fitness levels
- Is mandatory to send your ID Screenshot driver license this is to elaborate your official boarding pass
- Children over 4.5 ft but under 12 years of age must show an ID to verify their age as well.
- It is not possible to make a date change the same day of your visit.
- Smoking Control: At Grupo Xcaret we comply with government regulations by offering smoke-free and emission-free spaces. For smoking, we have designated exclusive areas restricted for minors, pregnant women, senior citizens, and people with cardiovascular and pulmonary health problems.
- The only official ID accepted to enter the park is a valid passport. The document must be presented physically, not in a digital copy.
- **Important Information – Please Read Before Booking** To issue your **official boarding pass** and complete the required verification process, the **lead traveler (the person who made the booking and whose name appears on the reservation)** must provide a **clear photo of a valid government-issued photo ID or driver's license** immediately after the reservation is confirmed. This requirement is **mandatory for all reservations without exception**. The verification process helps protect cardholders from unauthorized transactions and prevents fraudulent purchases. **Please note:** the **green Viator ticket/voucher is only your proof of purchase. It is **not** your official boarding pass and cannot be used for park admission. Your official boarding pass will be issued only after the required ID has been received and successfully verified. On the day of your visit, the lead traveler must present the **same original ID** at the Xcaret Box Office, where the reservation will be validated before admission. **Reservations cannot be completed and official boarding passes cannot be issued until the required ID has been received and verified.** To avoid delays, please send your ID as soon as possible after booking.
- This tour/activity will have a maximum of 55 travelers
