Florence Haunted Secrets: Echoes of the Dead Exploration Game

6 Reviews | Florence, Italy

1 hour (approx.)

Mobile ticket

Offered in: English

Instant confirmation

Overview

Embark on a quest around Florence by solving clues based on the real story of the Monster of Florence, a serial killer that killed 20 people, all with the help of your smartphone. Unlock new stories as you discover on your own Palazzo Vecchio, the Santa Maria del Fiore Cathedral and Dome, Loggia del Bigallo, and more.

+ Discover the real story of the so-called Monster of Florence
+ Visit the scenes of the crimes, following the directions on your app
+ Explore the haunting stories of Piazza della Signoria and Palazzo Vecchio

Each clue will lead you from one place to another, giving you exact directions, so you won’t need a map or GPS. Once solved and answered correctly, the secret story of that place is unlocked.

The tour and clues can be followed at any hour, but it is recommended that you try it at night, for the full haunted experience. There’s no time limit, so you can finish it at your own pace. Start and stop whenever you want.

Are you ready? Book now!

What's Included

This is the safest tour you can book: private, no human contact, you will avoid crowds.
Play offline: you DON'T NEED an internet connection to play this city game
This experience can be played anytime after booking without rescheduling
If your group is larger than 15 people, no worries. Just make multiple bookings.

A physical tour guide

See 1 more See 1 more

Meeting Location

Meeting point

Piazza della Signoria
50122 Firenze FI, Italy

Show on Google Maps

Detailed check-in instructions, including the exact address, are provided with your booking confirmation.

End point

Via de' Vecchietti
28, 50123 Firenze FI, Italy

What To Expect

Book Online

Our secure website provides real-time availability, instant confirmation, and free, no-hassle cancellations up to 24 hours before your tour begins.

Safe & secure Easy breezy Hassle‑free

Piazza della Signoria

Major square in Florence

10 minutes Admission Ticket Free

Palazzo Vecchio

The most important tourist attraction in Florence

10 minutes Admission Ticket Free

Museo della Misericordia di Firenze

Major museum in Florence

10 minutes Admission Ticket Free

Loggia del Bigallo - Museo del Bigallo

Important Florence museum

10 minutes Admission Ticket Free

Museo della Misericordia di Firenze

You will get to this place by following a clue and solving a puzzle. Once there, you will get indications on how to continue your search for the treasure, while also learning about the place you've discovered.

10 minutes Admission Ticket Free

Loggia del Bigallo - Museo del Bigallo

You will get to this place by following a clue and solving a puzzle. Once there, you will get indications on how to continue your search for the treasure, while also learning about the place you've discovered.

10 minutes Admission Ticket Free

Church and Museum of Orsanmichele (pass by)

You will get to this place by following a clue and solving a puzzle. Once there, you will get indications on how to continue your game, while also learning about the place you've discovered.

Duomo - Cattedrale di Santa Maria del Fiore (pass by)

You will get to this place by following a clue and solving a puzzle. Once there, you will get indications on how to continue your game, while also learning about the place you've discovered.

Piazza San Giovanni (pass by)

You will get to this place by following a clue and solving a puzzle. Once there, you will get indications on how to continue your game, while also learning about the place you've discovered.

Battistero Di San Giovanni (pass by)

You will get to this place by following a clue and solving a puzzle. Once there, you will get indications on how to continue your game, while also learning about the place you've discovered.

Centro Storico

You will get to this place by following a clue and solving a puzzle. Once there, you will get indications on how to continue your game, while also learning about the place you've discovered.

15 minutes Admission Ticket Free

Show 10 more stops

Additional Info

Confirmation is instant and will be received at time of booking
Service animals allowed
Public transportation options are available nearby

Suitable for all physical fitness levels
Infants and small children can ride in a pram or stroller

Frequently Asked Questions (7)

Q: What is the cancellation policy for the Florence Haunted Secrets: Echoes of the Dead Exploration Game?

A: You can cancel up to 24 hours in advance of the tour for a full refund. For a full refund, you must cancel at least 24 hours before the tour start time.If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.Any changes made less than 24 hours before the tour start time will not be accepted.Cut-off times are based on the tour local time (CET). Read more Apr 2025

Cancellation Policy

You can cancel up to 24 hours in advance of the tour for a full refund.

Still have questions?

We're here to help.
Activity code: C-107194P36

Traveler Photos

Reviews

3.83

6 reviews

Average 3.83 out of 5 stars based on 6 traveler reviews collected by Key West Private Charters and partner sites such as Cool Destinations and TripAdvisor

5 stars

3

4 stars

1

3 stars

1

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0

1 star

1

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Last Minute Availability

Accessible Florence Tours & Activities

Popular Florence Attractions

Florence Calendar

Florence Guides

The answers provided below were previously given in response to questions from Key West Private Charters customers.

Q: What is the cancellation policy for the Florence Haunted Secrets: Echoes of the Dead Exploration Game?

A:

You can cancel up to 24 hours in advance of the tour for a full refund.

For a full refund, you must cancel at least 24 hours before the tour start time.
If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
Any changes made less than 24 hours before the tour start time will not be accepted.
Cut-off times are based on the tour local time (CET).

Apr 2025

Q: What's included in the price?

A:

The following is included:

This is the safest tour you can book: private, no human contact, you will avoid crowds.
Play offline: you DON'T NEED an internet connection to play this city game.
This experience can be played anytime after booking without rescheduling.
If your group is larger than 15 people, no worries. Just make multiple bookings.

The following is NOT included:

A physical tour guide.

Apr 2025

Q: What is the minimum age for this tour?

A:

There is no minimum age for this tour, so bring your wee one along for an adventure..

Apr 2025

Q: My date is not available in the calendar, I am just checking to see if it is available?

A:

If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.

If you find a date and time that works for you, book it NOW because things always sell out at this time of year.

Apr 2025

Q: Is this an accessible tour?

A:

Accessibility information for the Florence Haunted Secrets: Echoes of the Dead Exploration Game is as follows:

Service animals allowed
Public transportation options are available nearby
Suitable for all physical fitness levels

Apr 2025

Q: Where is the meeting point for this activity?

A:

Detailed check-in instructions – including meeting point address, Google map, and parking information – for Florence Haunted Secrets: Echoes of the Dead Exploration Game will be included in your confirmation email from Key West Private Charters. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!

Mar 2024

Q: How long does a refund take to reach my card, and can I get it faster?

A:

Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.

Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.

If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.

Oct 2026

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Rewards is a loyalty program operated by Key West Private Charters. Rewards may be earned by any eligible person holding a Key West Private Charters account, subject to the Key West Private Charters customer Terms of Use.
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Earned rewards will be issued in a pending state and will move to a confirmed state 24 hours after the start time of the experience.
Earned rewards will be available to redeem once they are no longer in a pending state.
For bookings that are moved to a different travel date, the rewards will be redeemable after the amended travel date.
If a booking where rewards were issued is canceled, the earned rewards will not be redeemable and will be moved to a canceled state.

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Standard Cancellation Policy — A majority of our activity cancellations are free up to 24 hours before the activity commencement time (based on the local time of the activity).

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Cancelling Your Reservation

To cancel your Reservation you must contact Key West Private Charters as soon as possible.

Cancellation Due To Bad Weather
If your Activity Operator must cancel due to bad weather and cannot accommodate you on another day, you will be issued a refund. Please be aware before issuing a refund, Key West Private Charters will confirm if this is the case. Please note, this is only a valid reason if the Tour Operator cancels the tour.

If Tour Operator Cancels Tour or Excursion
If, for some reason, a Tour Operator cancels and cannot accommodate you on another day or at another time, you will be offered a refund and the option to take the trip. In the event of cancellation due to bad weather, Key West Private Charters will confirm this before authorizing a refund.

Refunds

No refunds are available once an Experience has commenced, or for any package components that have started to be utilized.
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Wherever possible, refunds are handled via our automated online system. In some cases, your refund request will require verification from various parties, and that work is done exclusively via email.
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Showing Up Late
If you or a member of your party shows up late and are consequently not able to participate you will still be responsible for the full amount of the Tour, Activity, or Excursion.

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If you, or a member of your party, do not show up for your Tour, Activity, or Excursion you will be responsible for the full amount of reservation.

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Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Federal Government End Use Provisions

If You are a U.S. federal government end user, our Service is a “Commercial Item” as that term is defined at 48 C.F.R. §2.101.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service.

You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.